ADEL HIJAZI

Senior Teller

Processed over 300-customer transaction daily, including deposits, withdrawals, loan payments and other transactions, accurately and efficiently maintaining a 97% satisfaction rating. Recommended bank products and services that met the customers need to increase sales by 120% in two quarters. Team leader of 8 tellers, training in upselling goals and meeting 95% of goals every quarter. Sales of multiple categories of insurance (life, medical, fire, housing insurance) Met and exceeded individual KPIs such as the DCC a service which allow customers pay in their local currency with an individual target of 80% Successfully achieved first quarter 2024 exceeded by 140% CA (customer acquisition) by signing up all customers that spent over 300$ to credit card rewards.

• Processed over 300-customer transaction daily, including deposits, withdrawals, loan payments and other transactions, accurately and efficiently maintaining a 97% satisfaction rating.
• Recommended bank products and services that met the customers need to increase sales by 120% in two quarters.
• Team leader of 8 tellers, training in upselling goals and meeting 95% of goals every quarter.
• Sales of multiple categories of insurance (life, medical, fire, housing insurance)
• Met and exceeded individual KPIs such as the DCC a service which allow customers pay in their local currency with an individual target of 80%
• Successfully achieved first quarter 2024 exceeded by 140% CA (customer acquisition) by signing up all customers that spent over 300$ to credit card rewards.

Answered customer inquiries via phone, email, and in-person, and provided support and assistance to resolve issues and concerns. Processed orders, returns, and refunds, and ensured timely and accurate delivery of products. Maintained customer database and ensured accurate and up-to-date information. Assisted with marketing and promotional activities to increase sales and customer retention. Collaborate with other departments to resolve complex customer issues. Continuously improve customer service skills and knowledge through training and development.

• Answered customer inquiries via phone, email, and in-person, and provided support and assistance to resolve issues and concerns.
• Processed orders, returns, and refunds, and ensured timely and accurate delivery of products.
• Maintained customer database and ensured accurate and up-to-date information.
• Assisted with marketing and promotional activities to increase sales and customer retention.
• Collaborate with other departments to resolve complex customer issues.
• Continuously improve customer service skills and knowledge through training and development.

Determined the tasks and duties for the construction laborer. Maintaining safe, secure, and healthy work environment (legal regulations). Monitored the progress of the construction work and performance held on the site. Completed necessary reports and meet construction director weekly discussing construction progress.

• Determined the tasks and duties for the construction laborer.
• Maintaining safe, secure, and healthy work environment (legal regulations).
• Monitored the progress of the construction work and performance held on the site.
• Completed necessary reports and meet construction director weekly discussing construction progress.

Followed up customer interactions and complaints either electronically or Face to Face. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

• Followed up customer interactions and complaints either electronically or Face to Face.
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.